Acceptable use policy

This policy takes effect on [Effective date] and forms part of the terms of service.

It exists for one practical reason. Every live search is a request to a loyalty program’s own systems, made within limits that we are responsible for respecting. Abuse of this service is not a victimless overuse of our servers — it puts the integrations everyone depends on at risk. The rules below protect the thing you subscribed to.

• Search for award availability for your own travel, your family’s travel, or travel you are planning for a client.
• Save searches, create alerts and record your own point balances, within your plan’s limits.
• Use the results in your own advice or planning, including quoting a figure to a client, as long as you attribute it accurately and pass on the confidence and age shown alongside it.
• Export your own data through the account export, and take it with you.

Volume and automation

• Scripting, scraping or otherwise automating the website or its internal endpoints. Searches are entitled per account and are meant to be made by a person.
• Circumventing plan limits, rate limits or the daily search budget — including by creating multiple accounts, sharing one account between people, or rotating addresses or payment methods for repeated free-plan access.
• Systematically querying across routes, dates or programs in order to build a dataset, rather than to plan a trip.

Redistribution

• Reselling, sublicensing, republishing or redistributing search results, whether as a feed, an export, a screenshot service or a derived product.
• Using the output to train a model, or to build or improve a competing award-search dataset or service.

Misrepresentation

• Presenting our observations as guaranteed availability, as a confirmed booking, or as coming from an airline or loyalty program.
• Stripping the seat confidence, the source attribution or the observation age from a figure before passing it on. Those are part of the figure, not decoration around it.
• Implying that this service is affiliated with, endorsed by or acting for any airline, alliance or loyalty program.

Security and interference

• Probing, scanning or testing the security of the service without written permission, or accessing another customer’s account or data.
• Interfering with the service’s operation, its rate limiting or its queues, or attempting to reach upstream sources through it in a way we have not published.
• Uploading malware, or using saved-search or alert fields to store content unrelated to award search.

Unlawful use

• Using the service to break the law, to breach a loyalty program’s own terms, or to facilitate fraud — including trafficking in award tickets or points where the program prohibits it.

Your plan’s published limits are the primary control, and they are enforced by the service rather than negotiated after the fact. Two further constraints sit above them:

• Source safety limits. Where a program’s constraints require it, we will slow, queue or decline requests even if your plan has budget remaining. A paid plan never buys traffic a source does not permit.
• Fair use. Where usage is technically within limits but is clearly automated or clearly not personal trip planning, we may treat it as a breach of this policy.

If you have a legitimate need for higher volume — an award consultancy, for example — ask us at support@[domain] rather than working around the limits. Working around them is the part that causes a problem.

Our response is proportionate to what happened:

• for accidental or minor breaches, we will contact you and ask you to stop;
• for continued or deliberate breaches, we may throttle, suspend or terminate access;
• for breaches that threaten a source integration, other customers or security, we may suspend immediately and explain afterwards.

Where we terminate a paid account for a breach that is your fault, fees for the current period are not refunded. Where we are changing this policy in a way that materially affects what you may do, we will give at least [Notice period] notice.

You may appeal any enforcement decision by writing to legal@[domain], and a person will review it.

Report abuse of the service, or a suspected security vulnerability, to support@[domain]. Please include enough detail to reproduce the issue, and give us a reasonable opportunity to fix it before disclosing it publicly. We will not pursue a good-faith researcher who follows that.