Terms of service

These terms are an agreement between you and [Company legal name], a company registered under number [Company registration number] with its registered office at [Registered address](“we”, “us”). They govern your use of the website at [domain] and the award-search service provided through it.

They take effect on [Effective date]. By creating an account or using the service you accept them. If you do not accept them, do not use the service.

The service searches loyalty-program award availability through integrations we have built, and presents what those programs reported: itineraries, cabins, points prices, cash charges, seat availability and the age of each observation.

The service does not:

• sell, issue, reserve, hold or ticket any flight;
• take payment for an award seat or for any travel;
• act as a travel agent, a tour operator or an agent of any airline or loyalty program;
• guarantee that any seat, price or availability shown will exist when you attempt to book it.

Every booking is completed with the loyalty program or airline, under their terms. Their booking page is the authority on whether an award exists and what it costs.

You must be old enough to form a binding contract where you live, and you must give accurate registration information. Accounts are personal to one individual. Sharing credentials, or allowing others to search through your account, is not permitted — see the acceptable use policy.

Keep your credentials secure and tell us at support@[domain] if you believe your account has been accessed by someone else. You are responsible for activity carried out through your account, except where it results from our own failure.

You may close your account at any time. Closure ends your subscription in accordance with the refunds and cancellation policy.

The service is offered on a free plan and on paid plans. Each plan carries published limits — a daily search budget, a maximum query size, a maximum date span, and caps on alerts, saved searches and saved balances. The current limits are published on the pricing page and are the values the service enforces.

Limits exist because reading a loyalty program’s systems has a real cost and a real rate limit. Program-level and system-level safety limits sit above your plan: a paid plan does not entitle you to traffic that would exceed what a source permits, and we may decline or delay requests to stay within those constraints.

We may change plan limits. Where a change reduces what an existing paid subscriber can do, we will give at least [Notice period] notice before it applies to them.

Paid plans are billed in advance, monthly or annually, through our payment processor Stripe. Card details are entered on Stripe’s hosted checkout and are never received or stored by us.

Subscriptions renew automatically at the end of each period until cancelled. Prices shown exclude tax; the tax that applies to you is calculated at checkout from your billing address and shown before you pay.

We may change prices. A price change never applies to a period you have already paid for, and we will give at least [Notice period] notice before it applies to a renewal. Cancellation, refunds and failed payments are dealt with in the refunds and cancellation policy, which forms part of these terms.

This section matters more than any other, so it is written plainly rather than defensively.

Everything the service shows is an observation: what a loyalty program’s own systems reported at a particular moment, recorded with the time we fetched it and, where the program publishes one, the time the program itself says it last checked. Award inventory changes constantly and without notice. An observation can be correct when made and wrong minutes later.

We commit to the following, and you may hold us to them:

• we report seat availability at the confidence the source gave it, and never present a lower bound or an unknown value as an exact count;
• we distinguish a program that answered and reported nothing from a program that failed to answer, and never present the second as the first;
• we show the age of every observation and mark stale data as stale;
• we do not describe a program as available for searching unless it is.

Subject to the section on liability below, we do not warrant that any observation is currently accurate, complete or bookable. You should confirm every material fact — availability, points price, cash charges, cabin and routing — on the loyalty program’s own site before you act on it, and in particular before you transfer any points. Point transfers are generally irreversible.

We are independent. We are not affiliated with, endorsed by, sponsored by or otherwise connected to any airline, alliance, loyalty program, hotel group or card issuer. Their names are used only to identify the programs a search covers, and all trademarks belong to their owners.

Your relationship with a loyalty program is governed by that program’s own terms. Membership, eligibility, points transfers, award pricing, cancellation and any dispute about a booking are matters between you and them. We have no ability to intervene.

Links to third-party sites are provided for convenience. We do not control them and are not responsible for their content.

You keep ownership of what you put into the service: saved searches, alert configurations, saved point balances and anything you send us. You grant us only the licence needed to operate the service for you — to store it, process it, and run the searches and alerts you asked for.

We keep ownership of the service itself: the software, the normalisation and presentation of award data, the site design and the written content. You may use the service and its output for your own travel planning, including advising your own clients. You may not resell, redistribute or systematically extract our data, or use it to build a competing dataset — see the acceptable use policy.

We may suspend or terminate access where you materially breach these terms or the acceptable use policy, where required by law, or where continuing would put a source integration or other customers at risk. Except where the breach is serious or the law requires immediate action, we will tell you what the problem is and give you a reasonable opportunity to fix it first.

If we terminate for a reason that is not your fault, we will refund the unused portion of any period you have paid for.

You may stop using the service and close your account at any time.

The service will change: programs may be added, and a program may become unavailable to us at short notice through no fault of ours. We will not describe a program as available when it is not, and coverage changes are published on the coverage page.

We may amend these terms. For changes that materially affect your rights we will give at least [Notice period] notice by email or in the product, and the change takes effect at your next renewal. Continuing to use the service after that means you accept the amended terms; if you do not, you may cancel.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, and to your statutory rights below, we are not liable for loss arising from a decision you took on the basis of an observation that had changed, expired or been withdrawn by the loyalty program — including points transferred for an award that was no longer available. This is why the service shows the age and confidence of every figure, and why it tells you to confirm with the airline before transferring.

Where liability can lawfully be capped, our total liability arising out of or in connection with the service in any twelve-month period is limited to the greater of the fees you paid us in that period and one hundred US dollars.

If you are a consumer, you have rights under the law of your country that cannot be excluded or limited by an agreement like this one. Nothing in these terms affects those rights, and where a term here conflicts with them, your statutory rights prevail.

These terms are governed by [Governing law], and the [Courts of competent jurisdiction] have jurisdiction over any dispute. If you are a consumer resident elsewhere, you may also have the right to bring proceedings in your own country, and nothing here removes that right.

Please contact us at support@[domain] first. Most problems are a mistake we can correct, and we would rather correct it than argue about it. Formal notices go to legal@[domain] and to the registered address above.