Reviewed
Start with the account email
Use the same email address you registered with. If you forgot your password, use Forgot password on the sign-in page, check junk mail and use the newest recovery message.
Verification and password-reset links can expire and should only be used by you. Request a new link through the account flow if the current one cannot be used. Do not forward a one-time link to support.
When to contact support
If access still fails, report the visible error, approximate time and safe request ID. Say whether sign-in, verification or password recovery failed. Support may need to verify ownership before changing account details.
We never need your airline login, account password, authentication cookie or payment-card data to investigate.