Reviewed
Review your account first
Open Account billing to review the subscription state, current plan and renewal or cancellation information. Checkout and payment management use the hosted payment provider. A payment screen closing is not proof that the account entitlement has updated.
If a payment succeeded but access has not changed, keep the receipt and report the approximate time, account email and the plan you selected. Do not purchase the same plan again to force an update.
Cancel or request a review
Use the billing portal from your account to manage cancellation and confirm the date access ends. Read the Refunds and cancellation page for the published policy and any draft status; this guide does not create a refund entitlement.
Include a receipt or invoice reference with a billing request, but never send full card numbers, security codes, payment links with private tokens or bank login details.